Privacy Policy

SmaugBrain (“we”, “us”, or “our”) respects your privacy and is committed to protecting the information you provide when using our AI-powered services, websites, applications, and related products.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your information when you access or use SmaugBrain services.

Information We Collect

We may collect the following categories of information:

Account and Business Information

• Account registration details, including name, email address, and login credentials.
• Workspace settings, team information, and account preferences.
• Subscription plans, billing records, invoices, and order information.
• Business information provided by enterprise customers.

User Content and AI Service Data

When you use SmaugBrain services, we may process information submitted by you, including:

• Task descriptions, prompts, instructions, and workflow configurations.
• Files, documents, images, datasets, and other content uploaded to the platform.
• Feedback, support requests, communications, and service-related messages.
• Outputs generated through SmaugBrain services.

We process this information only to provide, maintain, secure, and improve our services.

Technical and Usage Information

We may automatically collect certain technical information, including:

• IP address and approximate location information.
• Browser type, device information, operating system, and access logs.
• Usage activity, feature interactions, performance data, and diagnostic information.
• Security-related information used to detect abuse, fraud, and unauthorized access.

How We Use Information

We use collected information for the following purposes:

Providing and Improving Services

• Delivering SmaugBrain AI services and features.
• Processing AI tasks, workflows, and user requests.
• Maintaining service reliability, availability, and performance.
• Improving models, workflows, documentation, user experience, and product functionality.

Account and Business Operations

• Creating and managing user accounts.
• Processing subscriptions, payments, invoices, and service requests.
• Providing customer support and responding to inquiries.
• Sending important service notifications, security alerts, and product updates.

Security and Compliance

• Protecting users, systems, and infrastructure.
• Detecting suspicious activities, abuse, fraud, and security threats.
• Meeting legal obligations and enforcing applicable agreements.

AI Processing and User Content

SmaugBrain may process user-provided content to generate AI responses, automate workflows, and provide requested services.

We apply reasonable technical and organizational measures to protect user content. Enterprise customers may establish additional data processing requirements, access controls, and security arrangements through separate agreements.

Unless otherwise stated in applicable agreements, SmaugBrain does not use customer content to publicly identify customers or disclose confidential information.

Sharing and Disclosure of Information

We do not sell personal information.

We may share limited information with trusted third-party service providers only when necessary to operate and improve our services, including:

• Cloud hosting and infrastructure providers.
• Payment processors and billing providers.
• Security, monitoring, and fraud prevention providers.
• Analytics and performance measurement providers.
• Customer support and communication providers.
• Legal, regulatory, or compliance authorities when required by law.

These providers are permitted to process information only for authorized purposes and are required to maintain appropriate safeguards.

Third-Party Advertising and Tracking Technologies

SmaugBrain uses third-party tracking technologies, including services such as Google Ads and Google Analytics, for advertising, analytics, conversion measurement, and website performance improvement.

These third-party providers may use cookies, pixels, web beacons, and similar technologies to collect information such as:

• Browser and device information.
• IP address and approximate location.
• Website visits, page interactions, and usage behavior.
• Advertising interactions and conversion data.

This information may be used to:

• Deliver and measure advertising campaigns.
• Understand website traffic and user behavior.
• Improve marketing effectiveness.
• Provide more relevant advertising experiences.
• Detect fraudulent or invalid traffic.

We do not sell personal information to advertisers. However, third-party providers may process collected information according to their own privacy policies.

Users may manage advertising preferences or disable personalized advertising through available browser settings or third-party privacy controls.

Cookies and Similar Technologies

SmaugBrain uses cookies and similar technologies to:

• Keep users signed in.
• Remember user preferences.
• Improve website functionality.
• Analyze traffic and service performance.
• Support advertising and analytics services.

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.

Payments and Third-Party Services

Payments and subscription management may be processed through third-party payment providers.

SmaugBrain does not directly store complete payment card information. Payment information is handled according to the security practices and privacy policies of the applicable payment providers.

Enterprise Customers

Enterprise customers may receive additional controls regarding:

• Data access permissions.
• Workspace administration.
• User management.
• Data processing requirements.
• Security and compliance arrangements.

Enterprise agreements may define separate terms for data handling and retention.

Data Retention

We retain information only for as long as necessary to:

• Provide requested services.
• Maintain account functionality.
• Meet legal, regulatory, and compliance requirements.
• Resolve disputes and enforce agreements.
• Maintain security and prevent abuse.

When information is no longer required, we may securely delete or anonymize it according to applicable policies.

Data Security

We use reasonable technical and organizational safeguards to protect information, including:

• Access controls and permission management.
• Security monitoring and activity logs.
• Infrastructure protection measures.
• Authentication and authorization controls.
• Internal security procedures.

However, no online service can guarantee absolute security, and users should take appropriate steps to protect their accounts.

Your Rights and Choices

Depending on applicable laws, you may have rights regarding your personal information, including:

• Requesting access to your information.
• Requesting correction or deletion of information.
• Restricting or objecting to certain processing activities.
• Requesting data portability where applicable.

To exercise these rights, please contact us through our official contact page.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or data practices.

Updated versions will be published on this page with the revised effective date.

Contact

If you have questions, privacy requests, or concerns regarding this Privacy Policy or data processing practices, please contact us through the SmaugBrain contact page.

SmaugBrain